Responsible Gaming

Our Commitment

At Trevolie Comfort Casino Hotels, we are committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a way to solve financial problems or escape other issues. Our casino hotels create an environment that encourages responsible play and minimizes the potential for gambling-related harm.

Recognizing Problem Gambling

Problem gambling is characterized by difficulties in limiting money and/or time spent on gambling, which leads to adverse consequences for the gambler, others, or the community. Some signs of problem gambling include:

• Gambling for longer periods than initially planned
• Gambling until the last dollar is gone
• Thoughts of gambling that preoccupy daily life
• Using gambling to escape from problems or relieve distress
• Lying to family members or others to conceal gambling activities
• Borrowing money or selling assets to finance gambling
• Failed attempts to control, cut back, or stop gambling
• Jeopardizing significant relationships or career opportunities because of gambling

Our Responsible Gaming Measures

Our casino hotels have implemented several measures to promote responsible gaming:

1. Staff Training: All our casino staff undergo comprehensive training to identify signs of problem gambling and to provide appropriate assistance.
2. Self-Exclusion Programs: We offer self-exclusion programs that allow guests to voluntarily ban themselves from our casino facilities.
3. Deposit Limits: We provide options for guests to set limits on how much they can deposit or spend during a gaming session.
4. Time Notifications: Our systems can be set to notify players about the duration of their gaming session.
5. Responsible Gaming Information: We provide information about responsible gaming throughout our casino hotels and on our website.
6. Age Verification: We strictly enforce age restrictions and require proper identification to prevent underage gambling.

Self-Assessment

If you're concerned about your gambling habits, ask yourself the following questions:

• Have you ever lied about how much you gamble?
• Do you gamble longer than you planned?
• Have you gambled with money needed for bills or necessities?
• Have gambling activities caused problems in your relationships?
• Do you gamble to escape problems or relieve stress?
• Have you tried to stop gambling but couldn't?

If you answered yes to any of these questions, you may want to speak with a professional about your gambling habits.

Help and Resources

If you or someone you know is experiencing gambling-related problems, there are resources available to help:

Protecting Minors

Gambling is an adult activity. It is illegal for anyone under the age of 21 to gamble at our casino hotels. We take our responsibility to prevent underage gambling very seriously and have strict measures in place to enforce age restrictions.

Contact Us

If you have any questions about our responsible gaming policies or need assistance, please contact our Responsible Gaming department at [email protected] or speak with any of our casino managers.