1. Standard Cancellation
Guests may cancel reservations without penalty up to 48 hours before the scheduled check-in date. Cancellations made within 48 hours of arrival will be charged the equivalent of one night’s stay, including applicable taxes and fees.
2. Non-Refundable Bookings
Certain promotional offers and packages are marked as non-refundable. These reservations cannot be canceled or modified and are fully charged at the time of booking.
3. Group Bookings
For bookings involving 5 or more rooms, group cancellation terms apply. These include a longer cancellation notice period and customized terms outlined in the group contract agreement.
4. No-Shows
Failure to check in on the scheduled arrival date without prior notice will be considered a no-show and will incur a penalty equivalent to one night's stay.
5. Early Departures
If a guest departs earlier than the booked date without prior notice, the hotel reserves the right to charge for the remaining nights as per the original reservation.
6. Modifications
Modifications to existing bookings are subject to availability and must be requested at least 48 hours prior to arrival. Additional charges may apply based on new rates.
7. Force Majeure
In cases of natural disasters, pandemics, or other events beyond our control, cancellation policies may be waived or modified in line with prevailing government regulations or company discretion.
8. Contact for Cancellations
To cancel or modify a booking, please contact our reservations team at +1 (800) 123-4567 or email us at [email protected].